FAQ

 

1. What are community packages?

A community package is a care ‘package’ that assists people with maintaining independence in their own homes.  The Australian Government provides funding for these packages and therefore services can be provided to the elderly at minimal cost. An ACAT assessment is required to gain access to a community package.

2. What types of packages are available?

There are 3 types of packages available; CACPs, EACH and EACH-D.  CACPs is a basic level of care, while EACH and EACHD are for individuals who require greater assistance.  EACHD is tailored to meet the needs of clients with dementia.

3. What does CACP’s stand for?

Community Aged Care Package. Please refer to the services section for more information.

4. What does EACH stand for?

Extended Aged Care At Home. Please refer to the services section for more information.

5. What does EACHD stand for?

Extended Aged Care at Home Dementia.  Please refer to the services section for more information.

6. How do I organise assistance?

Please contact us on 07 3211 3833 to organise assistance. 

7. How much does it cost for assistance?

The cost of assistance varies dependent upon whether or not you have been provided with a community package or if you are self-funded.  Please contact us to find out details of cost.

8. What is an ACAT assessment?

An ACAT assessment is an assessment of your care needs which is carried out by one or more individuals from an Aged Care Assessment Team (ACAT). ACAT members would visit you in your home or in hospital to talk with you about what assistance you may need.  Further information can be found by phoning Aged Care Australia on 1800 200 422.

9. What regions have OzPol services available to them?

Currently OzPol provides comprehensive and integrated home care services in Brisbane North, Brisbane South, Logan, Gold Coast and Sunshine Coast regions of Queensland.

10. Does accepting assistance from OzPol mean that I am no longer independent?

No.  Accepting assistance from OzPol helps you to maintain independence within your own home.

11. What steps are involved in organising assistance

Step 1. Contact OzPol to discuss your care options.
Step 2. Organise to have an ACAT assessment performed.  An ACAT is not required if you require a self-funded service.
Step 3. Formulation of a care plan tailored to your specific needs – our Area Coordinator would come to your home and together you would determine what you specific needs are.  We encourage family and friends to be at this meeting to help up gather as much information about your needs as possible.

12. How do I organise an ACAT assessment?

An ACAT assessment can be organised by yourself by contacting Aged Care Australia on 1800 200 422.  Alternatively, it can be organised by your family, a friend or by contacting OzPol.